What should I do if I have a leak?

  1. Extinguish open flames
  2. Leave the building
  3. Turn off the gas
  4. Call Keystone Propane at (800) 598-5047

To report a leak, visit our Emergency Support page.

What should I do if I have a propane emergency?

Keystone has emergency service available 24/7. Call us at (800) 598-5047 and a service tech will return your call immediately. For more safety information, please visit our Emergency Support page.

When should I call for a delivery?

Generally, you should call us when your gauge drops to 30%. One way to avoid having to do this is by signing up for free tank monitoring. We can install a tank monitor that will allow us to see your tank percentage. Also, you can use our customer portal to login and see this information from any web browser or mobile device!

Why don’t you fill my tank to 100%?

The short answer is safety. Propane is delivered and stored in your tank as a liquid and remains in this state due to the pressure inside your tank. However, when liquid propane is warmed or exposed to air, it converts to a gas (expand). In fact, liquid propane will expand approximately 17 times more than water given the same temperature increase. This conversion from liquid to gas is why your tank is filled to 80% – 85% of capacity. Without space left to account for expansion, the increased pressure within the tank could be dangerous.

Can I pay my bill online?

Yes, all of our customers have access to our customer portal. This portal allows you to pay your bill and do so much more. For more information, please visit our MyFuelPortal page.

What is a budget plan?

A budget plan runs from June through the following April. These 11 monthly payments are made according to your determined budget plan. May is a “catch-up” month which is used to cover any balance remaining. Your budget payments are based on your previous 5 years of use. We review your account annually to determine what your monthly payments will be for the upcoming heating season. In addition, during the heating season, we will reevaluate your account to determine if any modifications need to be made.

What is the pre-buy program?

The pre-buy program allows you to purchase a minimum of 400 gallons to be used from October – May. Signing up allows you to lock in the price you pay for these gallons. Enrollment is open from August 1st – October 1st. You can register using our customer portal or by giving us a call.

How do I sign up for auto-pay?

You can sign up using our customer portal or by giving us a call.

If your question was not answered here, please explore the rest of our site or give us a call at: (800) 598-5047