FAQs

What should I do if I have an emergency?


Keystone Propane has 24/7 emergency service.

Call us at (800) 598-5047.

A service tech will return your call ASAP.

For more details, visit our Emergency Support page.

What should I do if I have a leak?

  1. Extinguish open flames
  2. Leave the building
  3. Turn off the gas
  4. Call Keystone Propane at (800) 598-5047

For more details, visit our Emergency Support page.


Propane Related Questions

Propane is primarily a byproduct of natural gas processing, with some being produced from crude oil refinement. It is extracted from liquid components during natural gas processing to prevent condensation in natural gas pipelines. It is estimated that 90% of the American propane supply is generated domestically. This abundant supply makes propane a reliable choice for American consumers.

Read more here.

  • Propane is Affordable:
    It is a cost effective and efficient form of fuel.
  • Propane is Environmentally Friendly:
    It burns clean and has fewer emissions than most other fuel sources.
  • Propane is Efficient:
    It heats your home faster than electric and contains roughly twice the energy as natural gas.
  • Propane is Versatile:
    From grills to home heat or forklifts to school buses, propane can do it all.

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Propane has a lower carbon content than fuel oil, gasoline, diesel, kerosene and ethanol and contains significantly less greenhouse gas emissions per unit compared to other fuels. Propane has a lower carbon footprint, producing 38% fewer emissions than oil, with low carbon monoxide and hydrocarbon emissions.

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Keystone Related Questions

Keystone Propane has been in business since 1978, opening in a small office trailer in Throop, PA. Starting in the early days when coal appliances were still the norm, our family-owned and operated business has seen many shifts in the energy industry. We now have 4 locations, servicing thousands of customers in Northeast PA.

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We provide comprehensive residential and commercial services throughout northeast Pennsylvania. From Scranton and Wilkes Barre to Towanda and Hazleton, we’re pleased to offer a friendly and responsive service to meet your fuel needs.

keystone map

As a company, Keystone Propane supplies people with the knowledge they need to make informed and safe decisions. We take the time to listen to our customers’ needs. Likewise, we ask the right questions of our customers to help determine the proper course of action to fulfill those needs. Every customer is different and has distinct objectives. That’s what we do. We teach, we communicate, we build relationships.

Simply call or email. We’ll be happy to discuss your options.
Contact Page



Useful Information When Contacting Us

If you are switching from another company, it is extremely helpful to know the following pieces of information:

  1. Do you own your own tank?
  2. What do you use propane for? Home heat, cooking, fireplace, pool heater, etc.
  3. What is your average usage?


Tank/Fuel Related Questions

Generally, you should call us when your gauge drops to 30%. You can also schedule a delivery by logging into our customer portal or by using our app. One way to avoid having to do this is by signing up for automatic delivery. We will install a free tank monitor that will allow us to see your tank percentage. This enables our team to schedule deliveries before you realize you may be running low.

The short answer is safety. Propane is delivered and stored in your tank as a liquid and remains in this state due to the pressure inside your tank. However, when liquid propane is warmed or exposed to air, it converts to a gas (expand). In fact, liquid propane will expand approximately 17 times more than water given the same temperature increase. This conversion from liquid to gas is why your tank is filled to 80% – 85% of capacity. Without space left to account for expansion, the increased pressure within the tank could be dangerous.

A tank monitor is a small, cell-enabled device that is installed on your tank. If you have an underground tank, it will be installed under the dome or lid. This monitor takes a daily reading and transmits it back to us. We will then have a current reading of your tank level percentage. What’s convenient about this system, is that you have access to this data, as well. Simply login to your account via web browser or using the Keystone Propane app and you can see your tank percentage. This is a free service.

Read more here.


Account Related Questions

Yes. We make it simple for you to manage your Keystone Propane account from any web browser or mobile device. Our customer portal allows you access to real-time account information at any time. You can pay your bill, view your history, view your tank percentage (if monitored), schedule delivery and service, and much more. You can download a handy instruction guide from the Useful Information section below.

Read more here.

You can sign up using our customer portal or by giving us a call. When enrolled in auto-pay; two days after your delivery, your credit card or checking account on file will be billed.

New for 2026
After you have been a Keystone Propane customer for one year, you are eligible to sign up for the budget plan. Open enrollment for the plan is May 1st – June 30th. Signing up is easy; simply give us a call at (800) 598-5047 and say you’d like to enroll in the budget plan. We review your account annually to determine what your monthly payments will be for the upcoming heating season. This amount is calculated based on the average of your previous 5 years of use. Once enrolled, the budget plan runs from July 1st – June 30th of the following year. Simply make your monthly payments based on your budget amount. To make things even easier, you can sign up for auto-pay. By doing this, your monthly payment will automatically be charged to your credit card or deducted from the checking account we have on file.

The pre-buy program allows you to purchase a minimum of 400 gallons to be used from October – May. Signing up allows you to lock in the price you pay for these gallons. Enrollment is open from August 1st – October 1st. You can register using our customer portal or by giving us a call.

Read more here.