FAQ

LEAVE THE BUILDING, GO OUTSIDE AND TURN OFF TANK(S), AND CALL KEYSTONE PROPANE (800-598-5047)
N MOST CASES IT IS A DIRTY PILOT TUBE. YOU SHOULD SEE YOUR MANUAL FOR DETAILED DIRECTIONS ON LIGHTING YOUR UNIT. IF STILL NOT WORKING, CALL TO SET UP A SERVICE DATE
REPLACE BATTERIES, AND RE-SYNC REMOTE TO TRANSMITTER. FOLLOW OWNER’S MANUAL FOR DETAILS.
CALL 800-598-5047 AND ONE OF OUR STAFF MEMBERS WILL HELP EXPLAIN OUR AUTO-PAY PROGRAM.
ALL KEYSTONE PROPANE CUSTOMERS ARE SCHEDULED ACCORDING TO USAGE. HOWEVER, ANYTIME YOUR GAUGE GETS TO 30% YOU SHOULD CONTACT OUR OFFICE AS SOON AS POSSIBLE TO SCHEDULE A DELIVERY.
EMERGENCY SERVICE IS AVAILABLE 24 HOURS A DAY, 7 DAYS A WEEK BY CALLING 800-598-5047. A SERVICE TECH WILL CALL YOU BACK IMMEDIATELY.
THERE IS A MINUM BILL OF $84 FOR ONCE A YEAR FILL ACCOUNTS.