FAQ

Efficient, affordable propane for your home.

I SMELL A STRONG ORDER OF PROPANE IN MY HOME, WHAT SHOULD I DO?

LEAVE THE BUILDING, GO OUTSIDE AND TURN OFF TANK(S), AND CALL KEYSTONE PROPANE (800-598-5047)

MY HEATER OR FIREPLACE WON’T LIGHT, OR STAY LIT.

IN MOST CASES IT IS A DIRTY PILOT TUBE. YOU SHOULD SEE YOUR MANUAL FOR DETAILED DIRECTIONS ON LIGHTING YOUR UNIT. IF STILL NOT WORKING, CALL TO SET UP A SERVICE DATE.

REMOTE CONTROL WON’T WORK PROPERLY.

REPLACE BATTERIES, AND RE-SYNC REMOTE TO TRANSMITTER. FOLLOW OWNER’S MANUAL FOR DETAILS.

I WANT TO SIGN UP FOR AUTO-PAY, WHAT DO I NEED TO DO?

CALL 800-598-5047 AND ONE OF OUR STAFF MEMBERS WILL HELP EXPLAIN OUR AUTO-PAY PROGRAM.

NOT SURE HOW MUCH FUEL IS IN MY TANK, WHEN DO I CALL FOR A DELIVERY?

ALL KEYSTONE PROPANE CUSTOMERS ARE SCHEDULED ACCORDING TO USAGE. HOWEVER, ANYTIME YOUR GAUGE GETS TO 30% YOU SHOULD CONTACT OUR OFFICE AS SOON AS POSSIBLE TO SCHEDULE A DELIVERY.

IF I HAVE AN EMERGENCY SITUATION ARISE, WHAT DO I DO?

EMERGENCY SERVICE IS AVAILABLE 24 HOURS A DAY, 7 DAYS A WEEK BY CALLING 800-598-5047. A SERVICE TECH WILL CALL YOU BACK IMMEDIATELY.

I REVIEWED MY BILL, I SEE A CHARGE FOR A MINIMUM BILLING, WHAT IS THIS FOR?

THERE IS A MINIMUM BILL OF $84 FOR ONCE A YEAR FILL ACCOUNTS.

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It can be summed up by saying that Keystone has truly been the easiest and most accommodating company to deal with at my summer cottage at Crystal Lake. Thank you for that.

Paula P.