LEAVE THE BUILDING, GO OUTSIDE AND TURN OFF TANK(S), AND CALL KEYSTONE PROPANE (800-598-5047)

IN MOST CASES IT IS A DIRTY PILOT TUBE. YOU SHOULD SEE YOUR MANUAL FOR DETAILED DIRECTIONS ON LIGHTING YOUR UNIT. IF STILL NOT WORKING, CALL TO SET UP A SERVICE DATE.

REPLACE BATTERIES, AND RE-SYNC REMOTE TO TRANSMITTER. FOLLOW OWNER’S MANUAL FOR DETAILS.

CALL 800-598-5047 AND ONE OF OUR STAFF MEMBERS WILL HELP EXPLAIN OUR AUTO-PAY PROGRAM.

ALL KEYSTONE PROPANE CUSTOMERS ARE SCHEDULED ACCORDING TO USAGE. HOWEVER, ANYTIME YOUR GAUGE GETS TO 30% YOU SHOULD CONTACT OUR OFFICE AS SOON AS POSSIBLE TO SCHEDULE A DELIVERY.

EMERGENCY SERVICE IS AVAILABLE 24 HOURS A DAY, 7 DAYS A WEEK BY CALLING 800-598-5047. A SERVICE TECH WILL CALL YOU BACK IMMEDIATELY.

THERE IS A MINIMUM BILL OF $84 FOR ONCE A YEAR FILL ACCOUNTS.

The Pre-Buy Program allows you to purchase a minimum of 500 gallons of propane to use from October 1st - May 31st. This allows you to lock in the price you pay for these gallons. The program will be available on August 1st through September 30th each year on the Customer Portal and the Mobile App. 

ALL NEW ACCOUNTS WILL BE REQUIRED TO HAVE A MONITOR INSTALLED WITH ALL NEW TANK SETS. WE ALSO RECOMMEND IF YOU HAVE A TANK THAT IS FOR A SECOND HOME, OR IF YOU SPEND WINTER MONTHS AWAY YOU WOULD BE BEST SERVED KNOWING YOU HOME IS BEING MONITORED IN YOUR ABSENCE.

WE REVIEW THREE YEARS OF YOUR PROPANE DELIVERY HISTORY AND CREATE A BUDGET PLAN THAT WILL START EACH JUNE AND RUN UNTIL FOLLOWING MAY. EACH YEAR YOUR ACCOUNT IS REVIEWED AND A LETTER WILL BE SENT WITH A DETERMINATION ON YOUR MONTHLY BUDGET PAYMENTS FOR UPCOMING YEAR.