FAQ

Efficient, affordable propane for your home.

I SMELL A STRONG ORDER OF PROPANE IN MY HOME, WHAT SHOULD I DO?

LEAVE THE BUILDING, GO OUTSIDE AND TURN OFF TANK(S), AND CALL KEYSTONE PROPANE (800-598-5047)

MY HEATER OR FIREPLACE WON’T LIGHT, OR STAY LIT.

IN MOST CASES IT IS A DIRTY PILOT TUBE. YOU SHOULD SEE YOUR MANUAL FOR DETAILED DIRECTIONS ON LIGHTING YOUR UNIT. IF STILL NOT WORKING, CALL TO SET UP A SERVICE DATE.

REMOTE CONTROL WON’T WORK PROPERLY.

REPLACE BATTERIES, AND RE-SYNC REMOTE TO TRANSMITTER. FOLLOW OWNER’S MANUAL FOR DETAILS.

I WANT TO SIGN UP FOR AUTO-PAY, WHAT DO I NEED TO DO?

CALL 800-598-5047 AND ONE OF OUR STAFF MEMBERS WILL HELP EXPLAIN OUR AUTO-PAY PROGRAM.

NOT SURE HOW MUCH FUEL IS IN MY TANK, WHEN DO I CALL FOR A DELIVERY?

ALL KEYSTONE PROPANE CUSTOMERS ARE SCHEDULED ACCORDING TO USAGE. HOWEVER, ANYTIME YOUR GAUGE GETS TO 30% YOU SHOULD CONTACT OUR OFFICE AS SOON AS POSSIBLE TO SCHEDULE A DELIVERY.

IF I HAVE AN EMERGENCY SITUATION ARISE, WHAT DO I DO?

EMERGENCY SERVICE IS AVAILABLE 24 HOURS A DAY, 7 DAYS A WEEK BY CALLING 800-598-5047. A SERVICE TECH WILL CALL YOU BACK IMMEDIATELY.

I REVIEWED MY BILL, I SEE A CHARGE FOR A MINIMUM BILLING, WHAT IS THIS FOR?

THERE IS A MINIMUM BILL OF $84 FOR ONCE A YEAR FILL ACCOUNTS.

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